Sorry for the delay, We have already esclated this issue to our billing department. We will get back to you once we get reply. Thanks for your patience.
Regards,
Mano
________________________________________________
Mano Manavlan
Service Desk Engineer
mano.manavlan@nomadesk.com
http://www.nomadesk.com
http://twitter.com/nomadesk
http://support.nomadesk.com
Ticket History
===================
Guilherme Forton Viotti (Client) Posted On: 14 Feb 2011 12:42 PM
===============================================================
I wont be refunded, right?
since theres no bad critics on the internet about your services, apparently i’ll be the first one.
Guilherme Viotti
2011/1/25 Nomadesk Service Desk
Hello,
We have forwarded the request to the billing dept, and are yet to receive a reply from them. We apologize for the delay.
Regards,
Victor
Guilherme Forton Viotti (Client) Posted On: 13 Feb 2011 02:03 PM
===============================================================
No answer from the biling dept. yet? almost 10 days later?
Guilherme Viotti
2011/1/25 Nomadesk Service Desk
Hello,
We have forwarded the request to the billing dept, and are yet to receive a reply from them. We apologize for the delay.
Regards,
Victor
Victor Vikram (Staff) Posted On: 25 Jan 2011 10:19 PM
===============================================================
Hello,
We have forwarded the request to the billing dept, and are yet to receive a reply from them. We apologize for the delay.
Regards,
Victor
________________________________________________
Victor VIKRAM
Service Desk Engineer
victor.vikram@nomadesk.com
http://www.nomadesk.com
http://support.nomadesk.com
http://twitter.com/nomadesk
Guilherme Forton Viotti (Client) Posted On: 25 Jan 2011 05:08 PM
===============================================================
any news (6 days later)
Guilherme Viotti
2011/1/18 Nomadesk Service Desk
Hello,
We have contacted the concern dept with your request, we’ll contact you shortly. We apologize for the delay in processing it.
Regards,
Victor
Victor Vikram (Staff) Posted On: 18 Jan 2011 11:04 PM
===============================================================
Hello,
We have contacted the concern dept with your request, we’ll contact you shortly. We apologize for the delay in processing it.
Regards,
Victor
________________________________________________
Victor VIKRAM
Service Desk Engineer
victor.vikram@nomadesk.com
http://www.nomadesk.com
http://support.nomadesk.com
http://twitter.com/nomadesk
Guilherme Forton Viotti (Client) Posted On: 18 Jan 2011 10:03 PM
===============================================================
I’ve talked with you on the chat and i am waiting for a response from cutomer services so i can:
1 – no longer use your services
2 – be refunded for the period i didnt use
its been almost 6 months since i’ve started this process (the e-mails with dates are below)
…. this is how you deal with unsatisfied clients?
Guilherme Viotti
2011/1/7 Nomadesk Service Desk
Hello,
I’m currently online right now and you may contact us through live chat. Live help will be back soon message is displayed only when the tech has gone for a short break.
Regards,
Victor
Victor Vikram (Staff) Posted On: 07 Jan 2011 06:30 PM
===============================================================
Hello,
I’m currently online right now and you may contact us through live chat. Live help will be back soon message is displayed only when the tech has gone for a short break.
Regards,
Victor
________________________________________________
Victor VIKRAM
Service Desk Engineer
victor.vikram@nomadesk.com
http://www.nomadesk.com
http://support.nomadesk.com
http://twitter.com/nomadesk
Guilherme Forton Viotti (Client) Posted On: 07 Jan 2011 06:18 PM
===============================================================
Service Desk
Nomadesk Live Help
This is the preferred and most efficient way, for both you and us, to get in touch with our service desk. We strive for 24/7 availability. Just click on the green balloon and an engineer will be with you right away.
[http://support001.aventiv.com/support/themes/client_default/staffbackin5.gif]Live Support will be back soon
Email
Send an email to support@nomadesk.com, a ticket will be created and handled within less than 1 business day. You can also email us with feedback and suggestions for enhancements, we just love to get feedback!
Guilherme Viotti
2011/1/7 Nomadesk Service Desk
Hello,
Live chat is available 24/7. Please try to connect again.
Regards,
Victor
Victor Vikram (Staff) Posted On: 07 Jan 2011 05:59 PM
===============================================================
Hello,
Live chat is available 24/7. Please try to connect again.
Regards,
Victor
________________________________________________
Victor VIKRAM
Service Desk Engineer
victor.vikram@nomadesk.com
http://www.nomadesk.com
http://support.nomadesk.com
http://twitter.com/nomadesk
Guilherme Forton Viotti (Client) Posted On: 07 Jan 2011 05:53 PM
===============================================================
Ken,
the live chat is unavaiable
please refund me
i dont want to use nomadesk services no more.
Guilherme Viotti
2011/1/5 Nomadesk Service Desk
Hello,
Please contact us through live chat so that we can investigate more on this.
Regards,
Ken
Ken (Staff) Posted On: 05 Jan 2011 08:14 AM
===============================================================
Hello,
Please contact us through live chat so that we can investigate more on this.
Regards,
Ken
________________________________________________
Ken KARTHIK
Service Desk Engineer
support@nomadesk.com
http://www.nomadesk.com
http://twitter.com/nomadesk
http://support.nomadesk.com
Guilherme Forton Viotti (Client) Posted On: 05 Jan 2011 01:38 AM
===============================================================
I am waiting for my REFUND
Guilherme Viotti
2010/9/8 Nomadesk Service Desk
Hello,
We will get back to you shortly.
Regards,
Mano
Manavlan (Staff) Posted On: 08 Sep 2010 02:48 PM
===============================================================
Hello,
We will get back to you shortly.
Regards,
Mano
________________________________________________
Mano Manavlan
Service Desk Engineer
mano.manavlan@nomadesk.com
http://www.nomadesk.com
http://twitter.com/nomadesk
http://support.nomadesk.com
Guilherme Forton Viotti (Client) Posted On: 08 Sep 2010 02:28 PM
===============================================================
Its a year fee i purchased.
Nomadesk wont get me my money back, just give me credit to use for another year? I’m sorry, but i’m not interested
I contacted nomadesk so many times, through chat, e-mail etc. explaining over and over what happened.
i was on a process of getting 100GB on your servers (i was taking 2, 3 months to do so). it was all music, since i was testing it out. two weeks ago, i accidently loged off and couldn’t remember the password. so i reseted it, had to uninstall the dashboard and reinstall everything back. to my surprise, all files (the 50% i managed to upload to nomadesk and other 50GB that were only on my hard disk) were corrupted. they were here, but NONE could be read, opened, listened, or anything.
For details, please check previous contacts I made.
On refunding / giving credit, let me know what could be done, cuz i dont want to use your services any more.
Guilherme Viotti
2010/9/8 Nomadesk Service Desk
Dear Mr Viotti,
We don’t do refunds, instead we offer credit on your existing account ( so your monthly or yearly invoice is discounted with the available credit ) in case there is a valid reason for that. In your case I have to few information about your issue to make a correct assessment of whether Nomadesk corrupted your files. In fact, that would really surprise me.
In any case: we offer unlimited support, free of charge, should you allow us to remotely investigate what the exact issue is, we are certainly willing to add 50$ credit to your account.
We remain 24/7 available.
Regards,
Peter
Peter GELDHOF
Chief Operating Officer
Tel. +32 9 240 10 30 (Belgium)
Fax +32 9 240 10 39 (Belgium)
peter.geldhof@nomadesk.com
http://www.nomadesk.com
http://twitter.com/nomadesk
Ticket History
===================
Manavlan (Staff) Posted On: 07 Sep 2010 08:02 PM
===============================================================
Hello,
If you wish to terminate Nomadesk service you can log on to the web interfce and click on the name of the file server. Next you will find a red X. Click on the red X to remove the file server. After that you will not be billed any more. As a tech support we do not have access to the billing, we will escalate this to the billing department.
Regards,
Mano
Ken (Staff) Posted On: 08 Sep 2010 10:29 AM
===============================================================
Hello,
We are re-forwarding the reply from our COO, if you are not received it before.
Dear Mr Viotti,
We don’t do refunds, instead we offer credit on your existing account ( so your monthly or yearly invoice is discounted with the available credit ) in case there is a valid reason for that. In your case I have to few information about your issue to make a correct assessment of whether Nomadesk corrupted your files. In fact, that would really surprise me.
In any case: we offer unlimited support, free of charge, should you allow us to remotely investigate what the exact issue is, we are certainly willing to add 50$ credit to your account.
We remain 24/7 available.
Regards,
Peter
Peter GELDHOF
Chief Operating Officer
Tel. +32 9 240 10 30 (Belgium)
Fax +32 9 240 10 39 (Belgium)
peter.geldhof@nomadesk.com
http://www.nomadesk.com
http://twitter.com/nomadesk
Regards,
Ken
________________________________________________
Ken KARTHIK
Service Desk Engineer
support@nomadesk.com
http://www.nomadesk.com
http://twitter.com/nomadesk
http://support.nomadesk.com
Guilherme Forton Viotti (Client) Posted On: 08 Sep 2010 08:03 AM
===============================================================
when billing services will contact me?
Guilherme Viotti
2010/9/7 Nomadesk Service Desk
Hello,
If you wish to terminate Nomadesk service you can log on to the web interfce and click on the name of the file server. Next you will find a red X. Click on the red X to remove the file server. After that you will not be billed any more. As a tech support we do not have access to the billing, we will escalate this to the billing department.
Regards,
Mano
Peter G (Staff) Posted On: 08 Sep 2010 07:32 AM
===============================================================
Dear Mr Viotti,
We don’t do refunds, instead we offer credit on your existing account ( so your monthly or yearly invoice is discounted with the available credit ) in case there is a valid reason for that. In your case I have to few information about your issue to make a correct assessment of whether Nomadesk corrupted your files. In fact, that would really surprise me.
In any case: we offer unlimited support, free of charge, should you allow us to remotely investigate what the exact issue is, we are certainly willing to add 50$ credit to your account.
We remain 24/7 available.
Regards,
Peter
Peter GELDHOF
Chief Operating Officer
Tel. +32 9 240 10 30 (Belgium)
Fax +32 9 240 10 39 (Belgium)
peter.geldhof@nomadesk.com
http://www.nomadesk.com
http://twitter.com/nomadesk
Manavlan (Staff) Posted On: 07 Sep 2010 08:02 PM
===============================================================
Hello,
If you wish to terminate Nomadesk service you can log on to the web interfce and click on the name of the file server. Next you will find a red X. Click on the red X to remove the file server. After that you will not be billed any more. As a tech support we do not have access to the billing, we will escalate this to the billing department.
Regards,
Mano
________________________________________________
Mano Manavlan
Service Desk Engineer
mano.manavlan@nomadesk.com
http://www.nomadesk.com
http://twitter.com/nomadesk
http://support.nomadesk.com
Guilherme Forton Viotti (Client) Posted On: 07 Sep 2010 07:38 PM
===============================================================
Nah,
you cant retreive it all because you only got 50% of it (the corruption happened on my hard disk with files that were not uploaded yet)
i just wanna terminate the service and have back the proporcial money on usage.
Guilherme Viotti
2010/9/7 Nomadesk Service Desk
Hello,
If you could give us a conformation we could escalate this issue to the next level and try to retreive the files.
For further queries please feel free to contact us.
Regards,
Mano
Manavlan (Staff) Posted On: 07 Sep 2010 07:19 PM
===============================================================
Hello,
If you could give us a conformation we could escalate this issue to the next level and try to retreive the files.
For further queries please feel free to contact us.
Regards,
Mano
________________________________________________
Mano Manavlan
Service Desk Engineer
mano.manavlan@nomadesk.com
http://www.nomadesk.com
http://twitter.com/nomadesk
http://support.nomadesk.com
Guilherme Forton Viotti (Client) Posted On: 07 Sep 2010 07:13 PM
===============================================================
I let the revision run up to 2 days and it couldnt open the folder tree, so i gave up
Guilherme Viotti
2010/9/7 Nomadesk Service Desk
Hello,
Have you tried to retreive the files using the revision feature in the web interfac ?
If you need further help in retreiving the files from the web interface please feel fre to contact us.
Regards,
Mano
Manavlan (Staff) Posted On: 07 Sep 2010 07:01 PM
===============================================================
Hello,
Have you tried to retreive the files using the revision feature in the web interfac ?
If you need further help in retreiving the files from the web interface please feel fre to contact us.
Regards,
Mano
________________________________________________
Mano Manavlan
Service Desk Engineer
mano.manavlan@nomadesk.com
http://www.nomadesk.com
http://twitter.com/nomadesk
http://support.nomadesk.com
Guilherme Forton Viotti (Client) Posted On: 07 Sep 2010 05:28 PM
===============================================================
Cuz you guys corrupted all my music files (even the ones that were yet to be first synched and were sitting on my hard drive).
Guilherme Viotti
2010/9/7 Nomadesk Service Desk
Hello,
May I know why you would like to cancel the Nomadesk account ?
For further queries please feel free to contact us.
Regards,
Mano
Manavlan (Staff) Posted On: 07 Sep 2010 05:13 PM
===============================================================
Hello,
May I know why you would like to cancel the Nomadesk account ?
For further queries please feel free to contact us.
Regards,
Mano
________________________________________________
Mano Manavlan
Service Desk Engineer
mano.manavlan@nomadesk.com
http://www.nomadesk.com
http://twitter.com/nomadesk
http://support.nomadesk.com
Guilherme Forton Viotti (Client) Posted On: 07 Sep 2010 05:08 PM
===============================================================
I wanna cancel the account i opened with nomadesk and get my residual money back
how do i do it?
Guilherme Viotti
Ticket Details
===================
Ticket ID: PUM-109645
Department: Nomadesk Support
Priority: High
Status: Open